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Certification Administrative Clerk

Certification Administrative Clerk

Full-Time Position

Reports to the Certification Director
Works in Livonia, Michigan office

 Responsibilities Include:

Certification Processing

The individual will be responsible for supporting the Certification Staff in addition to the specific objectives includes the following.

  •  Assist with certification department logistics and communicate application requirements with applicants
  •  Update the WBENC 2.0 Link database as needed
  • Maintain daily payment intake reports, which are then filed on WBENC 2.0 Online portal
  •  Responsible for maintaining the confidentiality of legal records.
  •  Communicate with applicants regarding missing documents or requirements
  •  Maintain a call log
  •  Maintain orientation registrations and follow-ups
  • Attend Committee Meetings and take meeting minutes
  • Represent Certification as a backup as necessary for Vendor events.  
  • Maintain an Excel spreadsheet of committee members and national training requirements.
  •  Explain the website navigation to applicants
  • Administrative support for the Certification Team
  •  Prepare documents for the committee meetings
  •  An emphasis on details is imperative
  • Perform a Phase One review of all incoming applications


  • Answer office phones along with other support staff
  •  Attend regular staff meetings
  • Attend monthly meetings of the certification team
  • Attend monthly WBENC certification calls
  • Some travel and overnight stay are required in and out of state.
  •  Occasional extended hours
  • Experience managing multiple projects
  • There is a possibility that you will have to attend WBENC certification training and meetings out of town
  • You will work remotely or on a hybrid basis until further notice
  • In addition, other assignments may be assigned


Associate Degree preferred or equivalent skills in business

Desired Skills:

  • Excellent organizational and administrative skills
  • Business knowledge preferred but applicable experience needed
  • Proficient in Microsoft Office applications to include Outlook, Excel and Word, Zoom, Microsoft Teams & PowerPoint preferred.
  • Ability to prioritize and multi-task
  • Excellent communication and customer service skills
  • Professional phone skills
  • Ability to work independently and manage time effectively
  • Strong work ethic and a team player
  • Salesforce knowledge desired *(not required)

 Application Process:

Submit resume to Kelly Hill at No phone calls will be accepted regarding this job posting.