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Great Lakes WBC Open Position

February 23, 2024
Categories: ,

Certification Engagement Clerk

We’re looking for a highly motivated employee who will bring their all every day.

We have a high productivity and high-engagement culture that is not for anyone seeking comfort zone.

Young woman doing applications

Job Description

Full-Time Position   

Reports to the Certification Director

Works in Livonia, Michigan office

The Certification Engagement Clerk will play a primary role in assisting applicants with Women Business Enterprise (WBE) certification applications and increasing the annual retention rate.  Day to day activities include:

•           Maintain daily payment intake reports, and file in database

•           Represent the Organization and Certification Program at Vendor events. 

•           Engage with applicants 

•           Assist with implementation of annual certification client retention plan

•           Assist with program logistics

•           Communicate application requirements with applicants

•           Update the database as needed

•           Communicate with applicants regarding missing documents or requirements

•           Maintain a call log

•           Maintain orientation registrations and follow-ups

•           Explain the website navigation to applicants

•           Administrative support for the Certification Team

•           Perform a Phase One review of all incoming applications

Other Responsibilities

•           Answer office phones along with other support staff

•           Attend regular staff meetings

•           Attend monthly meetings of the certification team

•           Attend monthly WBENC certification calls

•           Some travel and overnight stay are required in and out of state.

•           Occasional extended hours

•           Experience managing multiple projects

•           Possibility of attending WBENC certification training and meetings out of town

•           Work remotely or on a hybrid basis until further notice

•           In addition, other assignments may be assigned


▪           Associate Degree preferred or equivalent skills in business

▪           Presentation skills

▪           Ability to work under deadline

▪           Strong networking skills

▪           Ability to build relationships with prospects, clients, or stakeholders

Desired Skills:

•           Excellent organizational and administrative skills

•           Business knowledge preferred but applicable experience needed

•           Proficient in Microsoft Office applications

  • Outlook, Excel, Word, Zoom, Microsoft Teams & PowerPoint preferred

•           Ability to prioritize and multi-task

•           Excellent communication and customer service skills

•           Professional phone skills

•           Ability to work independently and manage time effectively

•           Strong work ethic and a team player

Application Process:  

Submit your resume to Veronica Johnson at  No phone calls will be accepted regarding this job posting. 

For additional information please reference the website,

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